WANTED! The World's Most Hospitable People & Dog Lover

"When you apply, please make sure the subject line is: 'I actually read the instructions."

Who We Are

We’re a team of dog-obsessed, detail-loving, people-loving professionals on a mission to raise the standard of what a pet grooming experience should be.

We don’t just “do grooming.” We create experiences—the kind that make people stop and say, “Wait… did that really just happen?” Our mission? To treat both pets and people unreasonably well—with heart, humor, and a whole lot of floof.

We have 2 locations, one in Red Bank, NJ, and one in Wall, NJ, and we’ve built something special: a luxury salon with a family vibe, a wildly loyal client base, and a team that actually loves coming to work. We believe kindness is a superpower, coffee should be strong, and every single client (human or furry) deserves to feel like a VIP. We laugh a lot, we work hard, and we’re obsessed with doing things right, down to the tiniest detail. We’re here to build something meaningful. A place where dogs are happy, people feel cared for, and team members are empowered to grow into the best version of themselves.

If you’ve got high standards, a kind heart, and a flair for creating magic, you’re going to fit right in.

You can take a look at our website here to get a better idea of who we are (we're in the process of a name change, so this is why you'll see some things as What The Floof, and others as Planet Poodle)

What We’re Looking For

We’re on the hunt for our next Customer Happiness Expert—aka the kind of person who lights up a room, remembers your dog’s name (and yours), and has a sixth sense for making people feel special.

This is an in-person role based in either Red Bank, NJ, or Wall, NJ, and it's so much more than answering phones and checking people in. You’re the vibe-setter. The first impression. The steady hand in the storm when the day gets wild. You’ll be helping dogs get the care they deserve and making their humans feel like VIPs every step of the way.

You must love dogs. Like, really love dogs. But also? You’ve gotta love people, too. Because what we do isn’t just about grooming—it’s about connection. About kindness. About those tiny, magical moments that turn a routine appointment into something unforgettable.

We’re looking for someone who’s curious and eager to learn about dog breeds, our grooming process, the services we offer, and the products we recommend—so they can be as helpful and knowledgeable as possible for our amazing clients.

If you’re the kind of person who naturally remembers names, loves being busy, believes in treating every single guest (two- or four-legged) with outrageous care, and lights up when a client says, “Wow, thank you so much,” you might be exactly who we’re looking for.

Job Description

Key Responsibilities:

Be the warm, welcoming presence that sets the tone the moment someone walks in Own the front desk: answering calls, booking appointments, and keeping the day flowing smoothly Coordinate with the grooming team to ensure each visit feels seamless and stress-free Learn our services, products, and processes so you can be a go-to source of helpful info Create little “wow” moments and magical touches that leave clients saying, “I’ve never been treated like this anywhere else.”

Qualifications, Skills & Mindset:

You genuinely love dogs and people, and they seem to love you right back Some customer service or dog-related experience (even if it’s just being the go-to dog sitter in your friend group) is ideal, but not mandatory You’re organized, dependable, and don’t sweat a fast-paced environment You’re curious, always looking to learn more about our services, breeds, and how to better support our clients You believe kindness, attention to detail, and a genuine smile go a long way

Salary & Growth Opportunities

Customer Happiness Experts start at $17–$22/hour

• Starting rate is based on experience, personality fit, and availability

• You’ll be fully trained on our systems, service flow, and hospitality standards

• We’ll gradually give you more ownership over front desk responsibilities as your confidence grows

• Your performance will be measured by client satisfaction, team feedback, and your ability to create seamless, memorable experiences

Growth Opportunities

• There are strong opportunities for growth for team members who consistently show up, bring great energy, and go above and beyond

• You’ll have ongoing access to training, mentorship, and professional development to grow both personally and professionally

• You’ll have the chance to grow into different roles in operations, client experience, or brand development.

Successful Customer Happiness Expert Personality Profile

While there’s no one-size-fits-all path to success, we’ve noticed certain traits show up again and again in our most incredible team members.

They’re warm, thoughtful, and attentive—but also sharp, reliable, and calm under pressure. They take genuine joy in serving others and have a natural ability to read a room, anticipate needs, and create moments that feel personal and unforgettable.

They’re the ones who remember your dog’s name, notice when something’s off, and are already fixing it before anyone else even sees the problem.

What energizes top performers in this role:

● Making people (and pups) feel seen, safe, and cared for

● Turning small interactions into lasting impressions

● Solving problems before they become problems

● Contributing to a team that values kindness, laughter, and excellence

● Growing into the best version of themselves, both personally and professionally

Make Sure You’re Comfortable With...

This role is full of rewarding moments, but it also comes with real responsibility. Here’s what to expect:

• It gets busy—really busy. Phones ringing, dogs barking, clients arriving all at once. You’ll need to stay calm, kind, and organized under pressure.

• Not every client walks in with a smile. While most are lovely, some will need extra care and patience.

• You’ll be the one navigating those conversations with empathy and professionalism.

• Eventually, you’ll either be opening the salon at 7:00 AM or closing up shop at 7:00 PM, depending on your shift.

• You’ll be on your feet, juggling tasks, supporting the team, and staying present in a fast-paced, high-energy environment. And yes—there will be fur. Lots of it. (But we think that’s part of the charm.)

Our Core Values

Unreasonable Hospitality - We don’t settle for “good enough.” We go above and beyond in ways people never expect—because that’s what they remember. Whether it’s a kind word, a thoughtful detail, or simply showing up fully present, we look for ways to surprise and delight both our clients and each other. We treat people and their pets unreasonably well—because that’s the kind of business we want to be.

Kindness is a Superpower - Kindness isn’t fluff. It’s strength. It’s how we create trust, defuse stress, and build real relationships. Whether we’re dealing with a difficult moment or a busy day, we lead with empathy, patience, and a sincere desire to help. We believe kindness always wins—especially when it’s the hard choice.

Team First, Always - We’ve built a team that’s got each other’s backs. We jump in where needed. We offer help before someone has to ask. We give feedback with care and receive it with openness. The better we support each other, the better we can serve our clients—and the more fun we have along the way.

Growth Mindset - We’re always learning about our clients, our craft, and ourselves. Whether it’s dog breeds, customer service skills, or becoming a better teammate, we show up ready to grow. Mistakes don’t scare us; they teach us. We’re not just here to do a job—we’re here to become better humans.

To Apply

If you're interested, please submit the following:

• A link to your resume in PDF format with the following naming convention: [Lastname.Firstname.ROLE-NAME.pdf].

• Details of your [job title/description] experience and why you think you’d be a good fit

• Your answer to this question: If you were an animal, what animal would you be and why?

• Your answer to this question: What does this quote mean to you personally? Work is love made visible." –Khalil Gibran

• Submissions should go to: [happiness.hiring@whatthefloof.com].

As you can tell, we’re eager to find the best candidate for the role. If there’s something about the position or even the instructions that don’t make sense, please don’t hesitate to reach out. I’m happy to answer any questions—just include them in your application.

Benefits:

• Dental insurance

• Flexible schedule

• Health insurance

• Paid time off

• Vision insurance